Refund policy

Returns & Refunds Policy

Last updated: August 5, 2026

At Rugged Ranch Outlet, we stand behind the quality of every wire pen, coop, feeder, kennel, and trap we sell. If something isn't right with your order, we're here to make it right.

Return Window

You may request a return within 30 days of the delivery date. Returns requested after this window cannot be accepted.

Traps: 30-Day Catch Confidence Guarantee

Animal traps are covered by a separate performance guarantee that overrides the used-item restrictions below.

If you set your trap up following our Setup Guides and it has not caught the animal you bought it for within 30 days of delivery, contact us at info@shopruggedranch.com and we will resolve it by troubleshooting, exchange, or full refund — your choice.

For trap performance claims specifically:

  • The trap may be used, baited, assembled, and weather-exposed. A trap that was never set up cannot demonstrate a performance problem.
  • Setup adjustments we recommend in our guides — repositioning one-way doors, securing the rear door, adding a bait dish — do not void this guarantee, even though the general policy below restricts modified items.
  • No restocking fee applies.
  • Original packaging is not required, and no RMA number is needed to start a trap performance claim — just email us.
  • You will not be asked to ship the trap back unless we specifically request it, and if we do, we pay the return shipping.

This guarantee covers the trap failing to catch. It does not cover physical damage from misuse, loss or theft, or freight damage — freight damage has a faster, separate process and must be reported within 2 days of delivery with photos.

Limit one guarantee claim per household per trap model. All other products remain subject to the standard terms below. Read the full guarantee.

Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

  • Unused and in the same condition you received it
  • In its original packaging with all parts, hardware, and accessories included
  • Not assembled, modified, painted, or otherwise altered
  • Accompanied by proof of purchase (order number or receipt)

Items That Cannot Be Returned

The following items are final sale and cannot be returned:

  • Items that have been assembled, installed, or used
  • Custom-built or made-to-order items
  • Clearance, closeout, or final-sale items
  • Items damaged through misuse, normal wear and tear, weather exposure, or improper assembly
  • Items returned without prior authorization (no RMA number)

How to Start a Return

  • Email us at info@shopruggedranch.com with your order number, the item(s) you'd like to return, and the reason for the return.
  • We'll review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with return shipping instructions within 2–3 business days.
  • Pack the item securely in its original packaging and clearly mark the RMA number on the outside of the box.
  • Ship the item to the address provided. Returns sent without an RMA number will not be processed.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover return shipping in full.
  • Change of mind, ordering error, or no-longer-needed items: Return shipping is the customer's responsibility. For oversized or freight items, this can be substantial — please contact us for an estimate before approving the return.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Restocking Fee

A 15% restocking fee may apply to returns of non-defective items, particularly oversized or freight-shipped products (coops, walk-in pens, large feeders, kennels). This fee covers inspection, repackaging, and warehouse handling. The exact fee will be confirmed when your RMA is issued. No restocking fee applies to animal trap performance claims under the 30-Day Catch Confidence Guarantee.

Damaged or Defective Items

Because most of our products ship by freight, please inspect your delivery thoroughly before signing for it.

  • If you notice visible damage to the packaging or product on arrival, note it on the delivery receipt before signing, and refuse the shipment if the damage is severe.
  • If you discover concealed damage after unpacking, contact us within 2 days of delivery at info@shopruggedranch.com with clear photos of the damage, the packaging, and the shipping label.
  • We will arrange a replacement, repair, or full refund at no cost to you, including return shipping for the damaged item.

Damage claims reported more than 2 days after delivery, or without photo documentation, may be denied by the freight carrier and may not be eligible for replacement.

Refunds

Once we receive and inspect your return, we'll send you an email confirming receipt and the status of your refund.

  • Approved refunds are processed to your original payment method within 5–10 business days.
  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is the result of our error or a defective product. Animal traps ship free, so no shipping charge is withheld from a trap refund.
  • If a restocking fee applies, it will be deducted from your refund.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original for a refund (subject to the terms above) and place a new order. Animal traps are an exception: under the 30-Day Catch Confidence Guarantee we will exchange a trap for a better-matched model and cover shipping both ways. You would only pay a price difference if you move up to a larger trap.

Order Cancellations

You may cancel an order at no charge if it has not yet shipped. Email us as soon as possible at info@shopruggedranch.com. Once an order has shipped — particularly freight orders — it cannot be cancelled and must be processed as a return.

Contact Us

Questions about a return or refund? Contact us:

Rugged Ranch Outlet
5750 W Bloomingdale Ave Unit 1, Chicago, IL 60639
Phone: (773) 234-9995
Email: info@shopruggedranch.com
Hours: Monday–Friday, 10 AM – 6 PM CST