Shipping policy
Shipping Policy
Last updated: June 18, 2026
Thank you for shopping with Rugged Ranch Outlet! We are an authorized seller of Rugged Ranch products and are committed to getting your order to you quickly and safely. Below is an overview of our shipping rates and policies.
Processing Time
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Most small items and animal traps ship same day when ordered before 2:00 PM CST. Orders placed after 2:00 PM CST or on weekends/holidays will be processed the following business day.
Shipping Rates — United States
- Animal Traps: FREE standard shipping on all trap products — no minimum order required.
- Small Items (nesting boxes, waterers, feeders, accessories): FREE shipping on orders of $75 or more. Orders under $75 ship for a flat rate of $9.99.
- Large Items (chicken coops, dog kennels, hutches, pens): Flat rate of $100 per order (freight shipping).
- Garden Carts & Parts: Flat rate of $25 per order.
Shipping Methods & Carriers
We ship via USPS, UPS, and FedEx depending on the size and weight of your order. Large or oversized items may ship via freight carrier. You will receive a shipping confirmation email with tracking information once your order has shipped.
Delivery Estimates
Standard U.S. shipping typically arrives within 1–10 business days after processing, depending on your location. Large or freight items may take 7–14 business days.
Shipping Destinations
We currently ship to all U.S. states.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can use this number to track your package on the carrier's website.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 2 days of delivery at info@shopruggedranch.com or call us at (773) 234-9995, and include clear photos of the damage where possible. If your order has not arrived by the end of the estimated delivery window, please contact us as soon as possible so we can trace it with the carrier. We will work with the carrier to resolve the issue and get you a replacement or refund as quickly as possible.
Freight Delivery — Important Information
Many of our larger items (walk-in pens, welded wire pens, large coops, dog kennels and pasture feeders) ship by freight carrier. Freight delivery works differently from standard parcel delivery, so please read the following before ordering:
- Curbside delivery. Standard freight delivery is curbside only. The driver is not required to bring the item onto your property, up a driveway, or into a building.
- Scheduled appointment. The freight carrier will contact you by phone to schedule a delivery appointment. Please give a phone number you answer regularly at checkout — if we cannot reach you, delivery can be delayed or cancelled.
- Someone must be present. An adult (18+) needs to be there to receive and inspect the shipment and sign the delivery receipt.
- Lift gate, inside delivery and residential surcharges. These services may cost extra. Contact us before ordering if you need them.
- Missed appointments and storage fees. If you miss a scheduled delivery, or the carrier holds your shipment because you cannot receive it, you may be responsible for redelivery or storage fees charged by the carrier.
- P.O. boxes. We cannot ship freight items to a P.O. box.
Inspect Your Shipment at Delivery
This step matters most on freight orders:
- Note any visible damage — torn shrink wrap, holes, crushed corners, punctures — on the delivery receipt before the driver leaves, and take clear photos.
- If the damage is severe, refuse the shipment and contact us straight away.
- If you find concealed damage after unpacking, contact us within 2 days of delivery at info@shopruggedranch.com with photos of the product, the packaging and the shipping label.
Signing a clean delivery receipt without inspecting makes it very difficult, and often impossible, to file a damage claim with the freight carrier. Please take the extra few minutes at the truck.
Tracking Updates
Please allow 24–48 hours after your shipping confirmation for tracking to start updating with the carrier. If you see no activity after that, contact us and we will look into it.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer. If you spot a mistake after ordering, contact us immediately at info@shopruggedranch.com — we will do our best to correct it if the order has not shipped, but we cannot guarantee changes once a shipment is in transit. Reshipping fees may apply to packages returned to sender because of an incorrect address.
Lost Packages
If tracking shows your order as delivered but you do not have it, please check with neighbours and other people in the household, look for a carrier notice at the delivery location, and contact the carrier directly with your tracking number. If it is still missing after 48 hours, email info@shopruggedranch.com and we will help resolve it.
Order Changes and Cancellations
Once an order has been processed and handed to the carrier it cannot be changed or cancelled. If you need to make a change, contact us within 24 hours of placing your order at info@shopruggedranch.com.
Contact Us
If you have any questions about shipping, please reach out:
Rugged Ranch Outlet
5750 W Bloomingdale Ave Unit 1, Chicago, IL 60639
Phone: (773) 234-9995
Email: info@shopruggedranch.com
Hours: Monday–Friday, 10 AM – 6 PM CST